Shipping policy
Caftan Family delivers to addresses across India. Shipping is free on every order, and all orders are prepaid.
Shipping charges
Shipping is free on every order, with no minimum spend. No delivery fee is added at checkout.
Where we deliver
We deliver within India only. If our courier cannot reach your PIN code, we will tell you and refund your order in full.
Payment
All orders are prepaid. We do not offer cash on delivery (COD). Paying online confirms your order instantly and lets us give every genuine order our full attention.
When we dispatch
Each product page shows whether the piece is in stock or made to order.
- In stock: dispatched within 48 to 72 hours of your order.
- Made to order: tailored for you in 3 to 5 weeks, then dispatched.
If one order has both in-stock and made-to-order pieces, we may send them together once everything is ready. If you need an in-stock piece sooner, please order it separately.
Delivery time
After dispatch, delivery usually takes 3 to 7 working days, depending on your PIN code. Remote areas can take up to 10 working days. Working days are Monday to Saturday, except public holidays.
For made-to-order pieces, the delivery time comes after the tailoring time.
These times are estimates, not guarantees. Bad weather, festivals, strikes or courier delays can add a few days.
Tracking your order
We email you as soon as your order is on its way, with the tracking details so that you can follow your parcel.
Your delivery address
Please check your name, full address, PIN code and phone number before you pay. The courier may call you before delivering.
To correct an address, email help@caftanfamily.in with your order number as soon as you can. We can change an address until the order is dispatched, but not after.
If the parcel cannot be delivered
The courier usually tries more than once. If the parcel comes back to us because the address was wrong or incomplete, or because nobody could receive it, we will contact you to arrange a new delivery. A re-delivery charge may apply.
Late or missing parcels
Email help@caftanfamily.in with your order number if your tracking has not moved for 5 working days, or if your parcel has not arrived 10 working days after dispatch. We will follow it up with the courier and keep you informed. If the courier confirms that the parcel is lost, we will send a replacement or refund your order in full.
Damaged or wrong items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email help@caftanfamily.in straight away with your order number and photos of the item and the parcel, so that we can put it right.
Returns and refunds
Our Refund policy explains how to return an item and how refunds work. Refunds are made to your original payment method.
Contact us
Questions about a delivery? Email help@caftanfamily.in or use our contact page. Please include your order number.