Products

FAQ

How much is shipping?

Shipping is free on every order, with no minimum spend. In-stock pieces are dispatched within 48 to 72 hours. Made-to-order pieces ship as soon as tailoring is finished, which takes 3 to 5 weeks.

Do you offer cash on delivery (COD)?

No. We accept prepaid orders only. Paying online confirms your order instantly and lets us give every genuine order our full attention. You can pay securely at checkout.

How do I return my parcel?

Returning an item is simple. Follow these steps:

Fill in the return form included in your parcel and slip it inside the package.
Make sure the items are carefully folded, in their original packaging, unworn and in perfect condition.
Send your parcel to the return address shown on the form.

Do I have to pay to return my order?

Return shipping costs are paid by the customer, and the return must be sent to the address indicated. Caftan Family cannot be held responsible if the parcel is lost, delayed or damaged in transit.

How long do refunds take?

Once your return has been received, we process the items within 14 working days. After checking that everything is in perfect condition, the refund is made to the same payment method you used for your order.

The item I received has a defect. What should I do?

If you received an item that is faulty or does not match your order, please contact us within 48 hours of receiving your parcel via our contact page. Our team will take care of your request as quickly as possible. After that period, unfortunately no claim can be accepted.

Returns and exchanges

Changed your mind? In-stock pieces can be returned unworn, in their original packaging.

How to return

Fill in the return form included in your parcel and place it inside the package.
Fold the items carefully in their original packaging, unworn and in perfect condition.
Send the parcel to the return address shown on the form.

Return shipping is paid by the customer.

Refunds

Once we receive your return, the items are processed within 14 working days. After checking that everything is in perfect condition, the refund is made to the payment method you used for your order.

Made-to-order pieces

Pieces tailored to order cannot be returned, unless they arrive faulty or incorrect. In that case, contact us within 48 hours of delivery via our contact page.

Shipping and payment

Free shipping

Shipping is free on every order, with no minimum spend.

Prepaid orders only

We do not offer cash on delivery. Paying online confirms your order instantly and lets us give every genuine order our full attention.

Dispatch times

In stock: dispatched within 48 to 72 hours.
Made to order: tailored for you in 3 to 5 weeks, then shipped. The shipping time does not include the tailoring time.

We email you as soon as your order is on its way.

Size guide

Size	Child's height	Approx. weight
0 months (newborn)	50 cm	3.3 kg
1 month	54 cm	4 kg
3 months	60 cm	5.5 kg
6 months	67 cm	7.5 kg
9 months	71 cm	8.5 kg
12 months	74 cm	9.5 kg
18 months	81 cm	11 kg
24 months	86 cm	12 kg

Size	Child's height
2 years	86 cm
3 years	94 cm
4 years	102 cm
5 years	108 cm
6 years	114 cm
7 years	120 cm
8 years	126 cm
9 years	132 cm
10 years	138 cm
11 years	144 cm
12 years	150 cm

Size	FR	Bust	Waist	Hips
XS	34	80–83 cm	60–63 cm	86–89 cm
S	36	84–87 cm	64–67 cm	90–93 cm
M	38	88–91 cm	68–71 cm	94–97 cm
L	40	92–95 cm	72–75 cm	98–101 cm
XL	42	96–99 cm	76–79 cm	102–105 cm
XXL	44	100–103 cm	80–83 cm	106–109 cm
3XL	46	104–107 cm	84–87 cm	110–113 cm

Size	Chest	Waist
S	88–92 cm	76–80 cm
M	93–97 cm	81–85 cm
L	98–102 cm	86–90 cm
XL	103–107 cm	91–95 cm
XXL	108–112 cm	96–100 cm
3XL	113–117 cm	101–105 cm

Standard French sizing, given as body measurements. A piece may differ by a centimetre or two.

Our pieces are cut generously. Take your usual size: there is no need to size up.